Warranty Claim Clarke County, GA
Extended Warranty Claim Process
If your vehicle is covered by an extended warranty, we are happy to assist you with the claims process. To ensure your claim is handled as quickly and smoothly as possible, please review the steps below.
1. Provide Your Warranty Information
Before we can begin the claim process, we will need the following information from you:
- Your extended warranty company name
- Your contract or policy number
- The warranty company’s phone number
- This information allows us to contact the provider and verify your coverage.
2. Diagnostic Authorization
Customers must authorize diagnostic testing so we can properly determine the cause of the issue.
The diagnostic fee is the customer’s responsibility initially
If the repair is approved under your warranty, the warranty company may cover the diagnostic cost according to your policy terms
3
Vehicle Diagnosis
Our technicians will perform a thorough diagnosis of your vehicle, which may include:
Detailed technician notes explaining the issue
Diagnostic testing results
Photographs of affected components
Supporting documentation required by the warranty company
Once this information is gathered, we will submit the claim to your warranty provider.
4. Maintenance Records
Some warranty companies require maintenance records to approve certain repairs.
If requested, customers should be prepared to provide records such as:
- Oil change history
- Routine maintenance documentation
- Previous repair records
Having these documents available can help prevent delays in the approval process.
5. Inspection (If Required)
Depending on the repair and warranty provider, the company may send an independent inspector to verify the issue.
Inspectors typically arrive within 24–48 business hours
The inspector evaluates the vehicle and confirms the diagnosis
6
Claim Review & Approval
After the inspection (if required):
- The inspector submits their report to the warranty company
- The warranty provider reviews the findings
- Approval decisions are typically made within 24–48 business hours after the inspection report is submitted.
7
Repair Authorization
Once the claim is approved, the warranty company will:
- Authorize the repair
- Provide payment terms based on your coverage
- Allow us to proceed with the repair work
Important Note
Coverage, deductibles, and repair approvals are determined solely by the extended warranty provider and the terms of your contract.